The Problem
Ms. Wong noticed a musty, moldy smell every time her airconds turned on. The smell had gotten worse over the past few months, and her daughter started having sneezing fits and watery eyes whenever she spent time in the bedrooms.
The units hadn't been serviced in over 2 years. What started as a faint odor had become unbearable—a clear sign of mold and bacteria growth inside the AC units. She was worried about the health impact on her family, especially with everyone working and studying from home.
Our Assessment
When our technician arrived, the smell hit immediately—that distinctive musty odor of mold growing inside an AC system. Opening the front panels confirmed the worst.
Upon opening the indoor units, we found:
This condo unit needed a chemical wash rather than a basic clean. If you're unsure which service your unit needs, our guide on cleaning vs chemical wash explains how to tell the difference based on symptoms.
- Black mold colonies on evaporator coils – The dark patches were visible across all fin surfaces, releasing spores into the air
- Green algae growth near drainage – Thriving in the constant moisture, blocking water flow and creating that swamp-like smell
- Bacterial slime in drain trays – A breeding ground for allergens being blown directly into the rooms
A standard cleaning wouldn't cut it. We recommended full chemical wash service for all 3 units to properly dissolve and remove the built-up grime.
Project Scope
3 Indoor Units
Full chemical wash
Deep Coil Cleaning
Alkaline solution treatment
Drainage Flush
Clear all blockages
The owner originally called about a persistent musty smell from the unit — a classic sign that regular cleaning wasn't enough and a chemical wash was overdue.
Blower Fan Wash
Remove all dirt buildup
The Chemical Wash Process
Our technician protected the surrounding furniture and flooring before starting. Each unit took approximately 45 minutes to complete:
- Step 1: Remove and wash air filters
- Step 2: Cover electrical components and motor
- Step 3: Apply chemical solution to evaporator coils
- Step 4: Let solution dissolve grime for 10-15 minutes
- Step 5: High-pressure rinse to flush out debris
- Step 6: Clean drainage tray and flush drain pipe
- Step 7: Clean blower fan blades
- Step 8: Reassemble and test
The amount of black water that came out during rinsing shocked even our technician-a clear sign of how much buildup had accumulated over 2 years.
The Results
Immediate Improvements
- Cooling performance restored to factory levels
- Musty smell completely eliminated
- Air coming out noticeably colder within 10 minutes
- Quieter operation-less strain on the motors
- Estimated 20-30% reduction in electricity consumption
"I couldn't believe the difference! My bedroom aircond is actually cold again-I had to turn it UP because it was too cold. Should have done this months ago. The technician was professional and cleaned up everything after. Highly recommend!"
To prevent the smell from returning, we recommended a regular servicing schedule with chemical washes every 6-8 months for this condo environment.
- Ms. Wong, Bangsar ResidentMaintenance Recommendations
We advised Ms. Wong to schedule regular aircond service in Bangsar every 3-4 months to prevent this level of buildup from happening again. For her usage pattern (8-10 hours daily while working from home), we recommended:
- Monthly filter cleaning (DIY-just rinse with water)
- Professional cleaning every 3 months
- Chemical wash once a year as preventive maintenance
Neglecting regular maintenance can also lead to drainage problems. See how we helped a client in Mont Kiara with a water leaking aircond caused by clogged drainage.
📍 Service Location: Bangsar, Kuala Lumpur
This project was completed at a condominium in Bangsar, one of Kuala Lumpur's most established residential neighborhoods. The area's mature trees and older buildings mean aircond units here often face higher dust and mold accumulation.
We provide aircond services throughout Bangsar, including Lucky Garden, Bangsar Park, Bangsar Baru, and Bangsar South.
For details on what chemical washing costs across different service providers, check our updated 2026 aircond service price guide.
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