The Customer's Situation
Puan Noraini, the office manager at a tech company in Cyberjaya, was dealing with a familiar corporate headache. Their office on the 5th floor of an office tower had 12 wall-mounted aircond units — a mix of Daikin, Panasonic, and York — and they seemed to break down on rotation. Every month, at least one unit would stop cooling, leak water, or make noise.
The company had been calling different aircond service providers on an ad-hoc basis. Each callout cost RM150-300, and the reactive approach meant problems were only fixed after staff had complained about hot or leaking airconds. The annual spend on aircond repairs alone was over RM5,000.
Puan Noraini contacted us to discuss a preventive maintenance contract — a proactive approach that would service all units regularly and catch problems before they became emergencies.
Situation Before Contract
- 12 aircond units with no regular maintenance schedule
- Average 8-10 breakdown callouts per year at RM150-300 each
- Staff complaints about inconsistent cooling and water leaks
- High electricity bills — units running inefficiently due to neglect
- Annual aircond spend: RM5,000+ (reactive repairs only)
Our Maintenance Plan
We proposed a quarterly preventive maintenance contract covering all 12 units. Each quarterly visit includes:
Quarterly Service Scope (per unit)
- Filter removal, cleaning, and reinstallation
- Evaporator coil high-pressure wash
- Condenser coil inspection and cleaning (outdoor units)
- Drain pan cleaning and drainage system flushing
- Electrical connection check and tightening
- Gas pressure check (visual and gauge reading)
- Thermostat and temperature output verification
- Fan motor and blower inspection
- Detailed service report for each unit
Contract Terms
The contract price was RM70 per unit per quarterly service — a total of RM840 per quarter or RM3,360 per year for all 12 units. This was significantly less than the RM5,000+ they were spending on ad-hoc repairs.
The contract also included priority response for any breakdowns between scheduled services — if a unit developed a problem, we'd respond within 24 hours with no callout fee. Parts and major repairs would be quoted separately at discounted rates.
First Year Results
After the first year on our maintenance contract, the results were clear:
- Breakdowns reduced by 90%: From 8-10 per year to just 1 (a compressor capacitor failure — an age-related wear item)
- Electricity savings: Puan Noraini reported a 15% reduction in the office's monthly TNB bill, which she attributed primarily to the aircond units running more efficiently after regular cleaning
- Zero water leak incidents: Previously 3-4 per year — the quarterly drain flushing eliminated this entirely
- Staff satisfaction: No more complaints about hot zones or inconsistent cooling
- Total annual spend: RM3,360 (contract) + RM180 (one capacitor replacement) = RM3,540 — a 30% saving over the previous year
The key insight from maintaining airconds properly is that prevention is always cheaper than cure. A RM70 quarterly service prevents the RM300 emergency callout and the RM800 compressor repair that happens when problems go undetected.
The contract includes both standard cleaning and chemical washing as needed. Understanding the difference between regular cleaning and chemical wash helps facility managers know when to request which service.
As recommended in our guide on how often to service your aircond, quarterly servicing is the ideal frequency for commercial spaces with daily usage.
Customer Feedback
"Before the maintenance contract, I was always firefighting aircond problems. Now I barely think about it — Total Aircond comes every quarter, services everything, and gives me a report. We've had almost zero breakdowns since starting the contract. The TNB savings alone justify the cost."
— Puan Noraini, Office Manager, Cyberjaya
Want a Maintenance Contract for Your Office?
Prevent breakdowns and reduce costs with regular professional maintenance. We cover offices across KL and Selangor.
Get Free Quote