Privacy Policy

Last updated: January 2025

1. Introduction

Total Aircond Service ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, address, and location for service delivery
• Service Information: Details about your AC units, service history, and preferences
• Communication Data: WhatsApp messages and correspondence related to bookings and service
• Website Data: Browser type, IP address, and pages visited (collected automatically)

3. How We Use Your Information

We use your information to:

• Provide and deliver our aircond services
• Communicate with you about appointments and service updates
• Send service reminders and maintenance recommendations
• Improve our services and customer experience
• Respond to your inquiries and support requests
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With our service technicians to perform requested services
• When required by law or legal process
• To protect our rights, property, or safety

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Service records may be kept for warranty and reference purposes.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of promotional communications

To exercise these rights, please contact us via WhatsApp.

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us via WhatsApp.