About Us

Our Story

From Humble Beginnings to Industry Leaders

Total Aircond Service was founded in 2009 with a simple mission: to provide honest, reliable, and affordable aircond services to Malaysian homes and businesses. What started as a small team of two passionate technicians working out of a single van has grown into a trusted network of over 20 certified professionals.

Our founder, driven by the frustration of seeing customers being overcharged and misled by unscrupulous service providers, set out to build a company that puts honesty and quality first. This commitment to integrity has earned us the trust of over 50,000 satisfied customers across Malaysia.

Today, we operate across 70+ locations in Selangor and Kuala Lumpur, offering comprehensive aircond services including cleaning, repair, installation, chemical wash, gas top-up, and maintenance contracts for both residential and commercial clients.

Mission & Vision

What Drives Us Forward

Our mission and vision guide every decision we make and every service we provide.

Our Mission

To provide every Malaysian home and business with reliable, affordable, and honest air conditioning services. We are committed to delivering exceptional workmanship while maintaining complete transparency in pricing and recommendations. Our goal is to ensure your comfort without compromising your trust or budget.

Our Vision

To become Malaysia's most trusted and recommended aircond service provider by 2030. We envision a future where every customer receives fair treatment, quality service, and genuine care. We aim to set the industry standard for professionalism, expertise, and customer satisfaction in the HVAC sector.

Our Values

What We Stand For

These core values guide everything we do, from how we treat our customers to the quality of service we deliver.

Honesty & Transparency

No hidden fees, no unnecessary upsells. We provide clear upfront pricing and honest recommendations. If your aircond doesn't need repair, we'll tell you.

Quality Workmanship

Our certified technicians take pride in their work. We use quality parts, proven techniques, and thorough processes to ensure lasting results.

Customer First

Your satisfaction is our priority. We listen to your concerns, respect your time and property, and go the extra mile to exceed expectations.

Reliability & Punctuality

When we say we'll be there, we'll be there. We respect your schedule and aim to complete every job efficiently without cutting corners.

Continuous Learning

Technology evolves, and so do we. Our team regularly undergoes training to stay updated with the latest AC technologies and best practices.

Environmental Responsibility

We properly dispose of refrigerants and old parts. We also advise on energy-efficient practices to reduce your carbon footprint and electricity bills.

Our Team

Meet the Experts

Our skilled and dedicated team members are the backbone of our success. Each brings unique expertise and a shared commitment to excellence.

Aaron Lee

Founder & Director

15+ years in the industry. Founded Total Aircond Service with a vision of honest, quality service for all Malaysians.

Mohamad Wazil

Operations Manager

Oversees daily operations and ensures every job meets our high standards. 10+ years of HVAC experience.

Ali Rahman

Senior Technician

Specialist in commercial AC systems and complex repairs. Known for his problem-solving skills.

Sebastian Chow

Technical Lead

Leads our installation team and trains new technicians. Expert in all major AC brands.

View Full Team

Why Choose Us

The Total Aircond Difference

Here's what sets us apart from other aircond service providers in Malaysia.

Transparent Pricing

No hidden charges or surprise fees. We provide detailed quotes upfront so you know exactly what you're paying for before we start any work.

Certified Technicians

All our technicians are professionally trained and certified. They undergo regular skill upgrades to stay current with the latest technologies.

Fast Response Time

We understand AC emergencies can't wait. Our team responds quickly, with same-day service available for urgent repairs across our coverage areas.

Service Warranty

We stand behind our work with a service warranty. If any issue arises from our service, we'll make it right at no extra cost to you.

Wide Coverage Area

Serving 70+ locations across Selangor and Kuala Lumpur. No matter where you are, our team can reach you quickly and efficiently.

Excellent Support

Our friendly customer service team is available to answer your questions, provide advice, and schedule appointments at your convenience.

15+

Years Experience

70+

Service Locations

50K+

Happy Customers

100K+

Jobs Completed

Our Journey

Milestones Along the Way

From a small beginning to becoming a trusted name in Malaysia's aircond industry.

2009

Company Founded

Started with just 2 technicians and a single service van, serving the Petaling Jaya area with a focus on residential aircond cleaning.

2012

Expanded Services

Added chemical wash, repair, and installation services. Grew our team to 8 technicians and expanded coverage to Shah Alam and Subang Jaya.

2015

Entered Commercial Market

Began serving commercial clients including offices, restaurants, and retail shops. Achieved our 10,000th customer milestone.

2018

KL Expansion

Extended our coverage to all of Kuala Lumpur. Introduced same-day emergency repair services and online booking system.

2021

Digital Transformation

Launched our new website and WhatsApp booking system. Reached 30,000 satisfied customers despite pandemic challenges.

2024

Industry Recognition

Now serving 70+ locations with 20+ certified technicians. Celebrated 50,000+ happy customers and counting!

Expertise

Brands We Service

Our technicians are trained and experienced in servicing all major air conditioning brands.